Q & A page 1

How many drops of oil are you supposed to use?

It depends on the type and concentration of the oil you use; we suggest to start with about 5 drops and adjust if desired depending on the size of the room or factors like natural ventilation in the room etc

Is the water and oil heated before or during diffusion?

All our diffusers create a ‘cold’ mist; no heat added so no change in the molecular structure of the oil. For the wet diffusers the mist is generated by a small membrane that vibrates the water with high frequency creating the mist. For the dry diffusers we use an air pump that blows air over a small tube and disperses the oil into fine drops.  The electronics will cause some temperature increase of the bottom of the diffuser.

Can you shut off the light while diffusing ?

Yes; all our models have the ability to turn light on or off; The wet diffusers have 7 color pattern that will change over time; can be set to one color or turned off. The dry diffusers keep the light on after the diffuse cycle is finished, so they can be used as a night lamp. 

Do I need to use specific brand of essential oil?

In principle not; but there are some bad ones around that are not recommended, like synthetic fragrances or thick oils that can block the spray nozzle of a dry diffuser. Apart from the unappealing smell, an easy way to check if the oil is acceptable is to put a couple of drops on a piece of paper and leave it for 24 hours. If a fatty residue is left behind you are most likely dealing with a chemically enhanced oil.  

Is the water holder of the wet copper diffuser glass or plastic?

The water holder (100 ml) is BPA free; the same material that is used for food containers and water bottles. Don't clean the water reservoir with hot water as it can deform the reservoir and make it more difficult to close the lid.

Does citrus oil ruin my diffuser?

Most essential oils are highly concentrated and effect materials other than glass; if a wet diffuser is used you should not put the oil in undiluted for long period of time. Once the diffuser is ‘producing’ mist, the essential oil fractions will first leave the diffuser as they are easier to evaporate so the concentration will reduce during the diffusing process. Once the cycle is complete it is recommended to clean the water-reservoir with kitchen paper or microfiber. 

Q&A page 2

How to clean the watertank ?

Just use wet kitchen paper or microfiber and clean the reservoir; avoid using solvents as residues will be dispersed when the diffuser is operated again

Are essential oils without danger ?

Essential oils are in general very potent and caution is required; so don't allow children to see them or the diffusion as a toy; watch video-linked YouTube movie in the 'information video's section

Find out more

What are the warranty conditions?

We value our customers; if you find anything wrong with the product; please send us a note and we will address the issue; For our diffusers we offer a 12 month warranty.

What if the reservoir is empty?

The diffusers that use water to disperse the oil will turn off automatically when the reservoir is empty or the set time is expired. The reservoir can contain 100 ml of water.

How many drops of oil are you supposed to use?

 It depends on the type and concentration of the oil you use; we suggest to start with about 5 drops and adjust if desired depending on the size of the room or factors like natural ventilation in the room etc 

Is the water and oil heated before or during diffusion?

All our diffusers create a ‘cold’ mist; no heat added so no change in the molecular structure of the oil. For the wet diffusers the mist is generated by a small membrane that vibrates the water with high frequency creating the mist. For the dry diffusers we use an air pump that blows air over a small tube and disperses the oil into fine drops.    

The electronics will cause some temperature increase of the bottom of the diffuser.

Q & A page 3

Is the wet diffuser a good humidifier?

It depends on the room size; all the water (100 ml) from the reservoir will be dispersed into the room; so yes it will add moisture to the room; if it is enough, need to try if it if sufficient. 00  

If the diffuser stops working after the 30 days Amazon guarantee: what should I do?

We have a 12-month warranty on the product; just send us email and we will assist solving the problem, if it is not simple to fix we send a replacement unit. 

Can a diffuser with oil blend be used in a child’s room?

Yes, no problem as long as you are aware of the concentration of the oil and the quality is suitable, do the evaporation test first as described on Q&A page 1 so you verified that all the oil will evaporate. If the bedroom is small, we suggest to try a couple of drops first and check the dispersed scent. The light can be switched off of needed. 

Can the oil blends be used on porous beads or necklace diffuser?

Yes, If you have our gift pack oil assortment under our own brand you can use the oil on volcanic rock beads as they leave no residue.

Does your set diffuser use tap water or distilled water?

It depends on the water quality and the hardness of the water; if your taps have a white scale deposit it could be an indication that there is a lot of calcium and magnesium in the water; the same deposit will end up in your diffuser. Another consideration is added chlorine in your water-supply that will cause an unwanted smell in your room. Two easy ways to get rid of it; one is boiling the water first and let it cool down before putting it in your diffuser; or use filtered (designed to remove unwanted impurities) water. If you are unsure you can use de-mineralized or distilled water.

Does the diffuser have batteries?

No batteries in any of our diffusers; they work with external power supply only; use the adapter provided; In case of our dry diffusers with USB cable; they can be used with a USB power supply of 1000mA.

Q&A page 4

How best to clean a glass dry nebulizer diffuser?

 We recommend to flush the glass nebulizer diffuser with medical alcohol or iso-propyl alcohol to remove residue of any oils left behind or if you want to use another blend. Gently remove the glass form the diffuser body and fill it with less than 0.5” of alcohol and swirl it until the glass is clean. Empty the glass and let it dry. Never try to clean it with a brush on the inside as the glass Bernoulli tube is very fragile.   

I filled the reservoir of my wet diffuser, turned it on, but no mist.

Could be a couple of reasons, first of course check if you are connected to power by operating the light of your diffuser. If that’s ok than check if the water level is indeed lower than the maximum level allowed; if too high the mist will not be driven out by the small fan in the bottom of the diffuser. It is easy to check if the ultrasonic device is working by removing the lid of the water reservoir while a small amount of water is in it, turn the diffuser on and the water should clearly be producing mist. If still no result, please send us an email and we will get the issue solved.

Can I let the light of the diffuser produce one color instead of a changing pattern.

Yes, no problem, just push the light switch again when the desired color is displayed and it will hold this color; or by pushing the switch multiple times you can ‘jump’ to the next color in the pattern or turn the light off.